Available by phone; Monday through Friday 8:30-12:00 a.m. & 1:00-4:00 p.m.

Catharijnesingel 77 – 3511 GN – Utrecht – Tel: (030) – 231 96 25

Available by phone; Monday through Friday 9:00-12:00 a.m. & 1:00-4:00 p.m.

Invoicing

Pay your Infomedics bill
Infomedics’ account number is:
NL34 ABNA 0243 2400 58

You will receive your invoice from Infomedics

You will receive your invoice from Infomedics by mail or if you prefer by post.

Reimbursement from your health insurance company

If your health insurance company reimburses a portion of your bill, it will be clearly stated on the bill. What remains you pay to Infomedics. Do you have a question about the amount of reimbursement on your account? If so, contact your health insurance company. Is there no fee on the bill? Then pay everything to Infomedics and then check if you can still submit the bill to your health insurance company.

View a sample invoice from Infomedics here >

Arrange it online!

On the Infomedics website (www.infomedics.nl) you can quickly and easily arrange many things around the payment of your bill, for example:

  • Check status of your payment
    Go to infomedics.com. You will find the account checker directly at the top of the web page. Enter the payment reference (number sequence) that appears on account and verify that your account has been paid. If not, you can pay directly via iDEAL.
  • Making payment arrangements

Infomedics maintains a payment term of 30 days. If you do not manage to pay on time, you can request a deferral of payment free of charge. You can also make payment arrangements for a fee. Online, you can also find more information about the Infomedics Payment Plan.

  • View frequently asked questions

If you have a question, you can usually find the answer under frequently asked questions. Otherwise, you can always contact Infomedics’ Servicedesk.

Do you still have a question? Then call Infomedics’ Service Desk at telephone number 036 – 20 31 900 (Monday through Friday from 9 a.m. to 5 p.m.).

What happens to your data?

In order to process bills quickly and correctly, we share your data with Infomedics. Infomedics makes every effort to maximally secure your data, of course they comply with all applicable laws and regulations around privacy protection. Information on how Infomedics handles the protection of privacy-sensitive information can be found at www.infomedics.nl.

Payment terms and conditions Infomedics

– Your health care provider determines whether we may bill your health insurance company first. If your
health insurer does not reimburse the bill (in full), we will send you a bill.

– If the health insurance company reimburses part of the treatment, it is always indicated on the bill. If we have not declared your
bill to your health insurer, we will send you a bill for the full amount.

– Your health care provider also determines whether we send the bill to you on paper or securely by e-mail. You can indicate your healthcare provider’s preference at
.

– The bill payment due date is 30 days. If you have not paid the bill by this due date,
you will be in default without further notice.

– Of course, it can happen that you forgot to pay the bill within 30 days. No problem. You
will receive a first reminder from us. We also call this reminder a WIK letter, because the
letter is drawn up in accordance with article 6:96 paragraph 6 of the Dutch Civil Code. In this letter we ask you to
pay the bill within 15 days of receipt. We therefore explain to you that if we have not received payment within this
period, you will owe us statutory interest (pursuant to Art. 6:119 of the Dutch Civil Code) and
extrajudicial collection costs (pursuant to Art. 6:96 subsection 2(c) of the Dutch Civil Code) from that moment on.

– If you do not pay the bill after the payment period of the first reminder has expired, you will receive from us
a second reminder with a payment period of 10 days. Within this payment period
you must pay the outstanding amount of your bill, the statutory interest on the outstanding amount and the
extrajudicial collection costs. Out of leniency, we will limit the collection costs to €31.50 once with the second reminder
. After this 10-day period, we will recalculate the collection costs
according to the Decree on compensation for extrajudicial collection costs (the so-called BIK scale).

– The amount of extrajudicial collection costs is determined according to the BIK scale. These costs
depend on the amount of the outstanding amount of your account. The extrajudicial
collection costs amount to a maximum of 15% of the outstanding amount of the account with a minimum
of € 40.00. You can consult the BIK scale at www.wetten.nl under Besluit vergoeding voor
buitengerechtelijke incassokosten. The statutory interest rate is set (semi) annually by General
Maatregel van Bestuur and is published in the Dutch Bulletin of Acts, Orders and Decrees. You can find the current statutory interest rate
at www.rijksoverheid.nl/onderwerpen/schulden/vraag-en-antwoord/hoogte-wettelijke-rente.

– Do you pay your bill only partially? Then we are allowed under article 6:44 BW to deduct your payment first in
from the extrajudicial collection costs, then from the charged
legal interest and finally from the original outstanding amount of your account.

– Do you not pay your bill (in full) after the payment period from the second reminder has expired? Then
the Central Medical Collection Bureau (CMIB) takes over the collection of the bill, the extrajudicial
collection costs and the statutory interest from us. Should you fail to pay the CMIB in full,
a bailiff will be called in by Infomedics. The bailiff will start proceedings at
the court.

– On the website of the Dutch Healthcare Authority (www.nza.nl) you can find information about the
maximum rates and/or codes on your bill. Free rates apply to some care sectors – such as
paramedical care and most medical specialist care.
If free rates apply to the care provided to you, we refer you to (the website
of) your care provider for information.

Frequently Asked Questions
We are happy to help. Here you will find answers to the most frequently asked questions. Is your question not listed? Then go to all
frequently asked questions at www.infomedics.nl/faq or ask our digital assistant Ella your question 24/7.

1. Have I already paid this bill?
Easily check it yourself at www.infomedics.nl/rekeningchecker. Enter the payment reference of the
account here. Our digital assistant Ella will tell you the status of your account.
If you transferred the amount manually, it will take about 2 business days to process your payment.

2. How do I request a copy of my account?
You can request a copy through our digital assistant Ella at www.infomedics.nl/kopie-rekening.

3. How can I change my information?
Would you like to provide a different address, mobile phone number or email address? Infomedics cannot change your data itself. The same applies to your preference for receiving your bill digitally or on paper. Please contact
for changes with your healthcare provider.

4. I can’t pay the bill on time, what should I do?
Unable to pay your bill in full by the due date? Then check your options at
www.infomedics.nl/hulp-bij-betalen.