Rules of Practice

Dear Patient. Like every business and organization in the Netherlands, there are house rules in our practice. As a patient with us, you should be aware of these rules. Below is a brief explanation of what these rules are.

  • If you are unable to attend please contact the dentist to reschedule your appointment in a timely manner. Failure to keep your appointment may result in a bill of up to 100% of the scheduled treatment. As a rule, please note that appointments shorter than 30 minutes may be cancelled without charge at the latest one business day in advance, and appointments longer than 30 minutes two working days in advance.
  • Please note that an appointment on Monday, the Wednesday before, must be cancelled/ rescheduled. You then call 48 hours = two business days before, cancel the appointment.
  • The practice will send out a text message one day before your appointment. Due to communication problems of the telephone network, for example, or possibly due to understaffing in the practice, text messages may not reach you (or may not reach you in a timely manner). This does not mean that your appointment will be cancelled. The text message is a reminder and a service from the practice.
  • It is
    In your best interest to comply with periodic checks
    to detect changes and possible problems in your oral (hygiene) in time. If you deviate from this regularity, you cannot always cite the dentist’s failure to notice when problems arise.
  • Treatments are performed only by telephone appointment, this includes pain complaints. As you can imagine, patients don’t appreciate having to wait because other patients come in between.
  • Pain issues are scheduled, as best we can, on the day. We will do our best to help you get rid of the pain as soon as possible. If we give you a time to come by, that is also non-negotiable. All the arguments you have then basically indicate that the pain is not that severe and apparently the appointment can be postponed for a while.
  • The dentist determines the appointment to start treatment.
  • Should you choose to disregard the dentist’s advice (for example, to take photographs), if there are problems in the identified area, you cannot hold the dentist responsible afterwards.
  • Requesting a second opinion (within or) outside the practice is always possible, however, please keep in mind that treatment by another dentist on a piece of work in your mouth (i.e. crown, bridge and denture) will irrevocably result in voiding the warranty.
  • Please report complaints to the practice manager. Often these can be resolved within a short time. However, if you wish to make an official complaint, please send a registered letter to the practice preferably.
  • Payments go through Infomedics. You will receive the bill by mail or postal mail at home. Possible questions, comments and complaints can be passed on to the practice manager who will try to help you in the shortest possible time.
  • With anesthetics, it is possible that responsiveness may be reduced. Therefore, we recommend that you do not drive vehicles or operate appliances/machines. You should also be careful with eating i.v.m. biting on cheek or lip.
  • Are you sure we have your correct (current) address, insurance and phone information? Changes can be made at the front desk or by phone. If you do not pass them on and the invoices arrive by bailiff, you cannot claim a refund.
  • If you are absent more than three times for an appointment, be it with or without cancellation, the practice will terminate the dentist-patient relationship and the record will be sent to the patient.